Privacy Policy
This Privacy Policy outlines how Pacific Fleet Systems Ltd (“PFS”, “we”, “us”, “our”) collects, uses, stores, and protects personal information obtained through our GPS tracking systems, websites, and associated services.
1. Purpose
This Privacy Policy explains how Pacific Fleet Systems collects, uses, stores, and protects personal information obtained through our GPS tracking systems, websites, and associated services, in line with applicable privacy laws.
2. Information We Collect
a. Account Information
- Company name, contact person, address, phone, and email.
- Billing and payment details.
b. Device & Vehicle Data
- GPS location, speed, routes, ignition status, and driving behaviour.
- Vehicle identifiers (VIN, plate number, asset ID).
- Device IMEI, SIM number, and connectivity status.
c. User Information
- Names, emails, and login credentials of authorised users.
- Activity logs and system usage records.
d. Website & Communication Data
- IP addresses, browser type, and site analytics.
- Emails, support requests, and feedback forms.
3. How We Use Your Information
- Provide GPS tracking, reporting, and analytics services.
- Manage customer accounts, billing, and technical support.
- Improve service performance and system reliability.
- Send service updates, invoices, or notifications.
- Comply with legal or regulatory requirements.
- Prevent fraud, misuse, or unauthorised access.
4. Legal Basis for Processing
- Contractual necessity – to deliver agreed services.
- Legitimate interests – to operate and improve our systems.
- Legal obligation – to meet compliance or audit requirements.
- Consent – for marketing or optional data uses.
5. Data Storage and Security
- Data is stored securely on New Zealand and Australian servers with encrypted transmission.
- Access is limited to authorised personnel under confidentiality obligations.
- Passwords are stored securely; strong authentication controls are implemented.
- Regular reviews and backups are performed to maintain integrity.
6. Data Retention
- GPS tracking data is retained up to 36 months unless otherwise agreed.
- Account and billing data retained for approximately 7 years to meet legal requirements.
- Older data may be anonymised for statistical reporting.
8. International Data Transfers
When transferring data internationally, Pacific Fleet Systems ensures equivalent safeguards consistent with privacy standards.
10. Your Rights
- Access the personal information we hold.
- Request correction or deletion where appropriate.
- Withdraw consent for optional uses.
- Request a copy of your personal information.
11. Data Breach Procedure
- Contain and assess the incident immediately.
- Notify affected individuals where appropriate.
- Report to the NZ Privacy Commissioner as required.
12. Third-Party Links
External sites may be linked from our platform; their privacy practices are independent of ours.
13. Updates to This Policy
Updates will be published on this page with the effective date clearly stated.